Reading Time: 2 minutes

To Our Fellow Drivers,

In these uncertain times, the team at CarParts.com has been working hard to adapt to the ever-evolving circumstances surrounding the COVID-19 pandemic so we can protect the health of our customers and employees and uphold our commitment to you and our fellow drivers across the U.S. Whatever challenges we face, we remain dedicated to providing the parts and resources our customers need as quickly as possible. Now, more than ever, we are fully cognizant of how essential this is for:

These are just some of the situations we know our fellow drivers are going through right now, and we know there are many more. For these reasons, and for you all, we are striving to serve you to the best of our abilities.

For more information about the changes we’ve implemented in our shipping, customer service, and safety procedures, please check our updates below.

TAKING CARE OF YOUR VEHICLE – SHIPPING UPDATE

All shipping carriers are experiencing unprecedented demand, which may cause 1- to 2-day delays. We apologize for any inconvenience. We’re doing everything we can to provide updates as they develop.

With the ever-evolving circumstances surrounding COVID-19, please keep in mind that this can change. Any updates will be posted here.

TAKING CARE OF OUR CUSTOMERS – CALL CENTER UPDATES

Just like many of you, our customer service team is adjusting to a work-at-home environment and pivoting daily to adapt with the change. In doing our part to keep employees safe, all Order Status, Returns, and Warranty Claim support will be handled digitally, with our team reachable at customerservice@carparts.com. To expedite the process, please include the following in your email:

We are currently experiencing a high volume of inquiries and appreciate your patience. All customers can expect a response within 48-72 hours. We are working quickly to reduce wait times, and appreciate your patience and understanding!

TAKING CARE OF OUR EMPLOYEES – SAFETY PROCEDURES

The health and safety of our employees and customers are of the utmost priority. Accordingly, a number of measures have been put in place, some of which include suspending all company travel, asking all employees who are able to work from home to do so, and providing flexible work schedules if they have a child or someone they need to take care of.

All of our distribution centers (DCs) have implemented numerous measures to ensure the safety of our employees, including, but not limited to:

Thank you for your patience and continued support. Stay safe, everyone. We will all get through this and come out stronger than ever.

Lev Peker, CEO US Auto Parts