Told my 2005 Honda Civic 1.7 reman "job is done", then not. What's the most likely component with shift problem

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DonDan

Told my 2005 Honda Civic 1.7 reman "job is done", then not. What's the most likely component with shift problem

(1) This 85 year old guy owns a 2005 Honda Civic LE 1.7. I hit something, broke a flange that holds one bolt - knowing it also needs a reman – since it whines.

On Aug 7, I left it at a known transmission repair shop - who also sent it to a machine shop. On Friday AM, the owner called, said “Your job is done.” An hour later, another call and, “We found something, so it’ll be later” – But, no call the rest of Friday.

So, this customer is worried, and I asking your help – so I can talk with them tomorrow:

A. Should a reman job start with an OBDII code search? – No check engine light found beforehand. B. If that “something” when the “job is done” is a shift problem, I know it could be several things, but which is most likely? - C. What next step do you suggest? – Thank you. Dld789@aol.com.

Status: Open Aug 19, 2024 - 11:08 PM

Honda

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Jay_CarParts.com

Aug 21, 2024 - 09:38 PM

Hi there,

Upon careful analysis, the initial whining noise and the broken flange suggest there might have been significant wear and damage in the transmission. The possible components that were affected are the gears, bearings, or the torque converter. The broken flange could have been part of the transmission case or a mounting point.

The shop's delay after initially saying that the job was done indicates that they found an additional problem during the final inspection or testing phase.

Respond to the customer by apologizing for the delay and explaining that an additional issue was found upon final inspection and may take additional time for it to be addressed or fixed. Explain that a shifting issue was discovered and may indicate a transmission solenoid issue (or possible torque converter and valve body issues), which are critical to the transmission operation.

I hope those details help you respond appropriately to the customer and make him understand the situation.

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