Auto Parts Warehouse is now CarParts.com

Welcome to your new go-to source for aftermarket auto parts and accessories. CarParts.com is committed to bringing you the same competitive prices, better customer service, and a truly superior shopping experience. 

Stick around—we’ve got great things in store for you! 

Auto Parts Warehouse Frequently Asked Questions

GENERAL

CarParts.com offers a better shopping experience, thanks to our newly redesigned website—it’s faster, more user-friendly, and completely mobile responsive.

We believe that this improved platform will allow us to better serve our Auto Parts Warehouse customers.

Auto Parts Warehouse and CarParts.com are both subsidiaries of the same parent company, which is U.S. Auto Parts Network, Inc. This is why you can expect the same competitive pricing on direct-fit, top quality automotive parts.

ORDERS

All orders placed through Auto Parts Warehouse will be fulfilled and will arrive as scheduled.

If you have an existing account with CarParts.com under the same email address as your Auto Parts Warehouse account, your order will automatically show up in your CarParts.com account.

If you have an account with Auto Parts Warehouse but do not have one with CarParts.com, we will automatically create an account for you using the information you previously provided.

You will be able to log in using the same credentials associated with your Auto Parts Warehouse account. You will also be able to see any outstanding Auto Parts Warehouse orders in your new CarParts.com account.

Shipping will not be affected. All orders are expected to arrive as scheduled.

If you are expecting an order from Auto Parts Warehouse that is scheduled to arrive on or after April 30, 2020, please be on the lookout for email updates on your order.

You can also check the order status in your new account with CarParts.com, which will be automatically created for you if you had an existing account with Auto Parts Warehouse.

All customers will receive an email with tracking details once their orders have shipped. The email will also include a link where you can view shipment status and sign up for mobile text notifications. If you placed an order on Auto Parts Warehouse prior to April 30, 2020, please expect an email with shipping and tracking information from CarParts.com.

If you had an existing account with Auto Parts Warehouse, we will automatically create an account for you on CarParts.com, which you will be able to access with the same APW login credentials. Any outstanding Auto Parts Warehouse orders will be transferred to your new CarParts.com account.

You may also get updates on your order by contacting the CarParts.com sales team at 1-866-529-0412 or by clicking here to send an email to our customer advocate team.

ACCOUNT

If you previously had an account with Auto Parts Warehouse, all of the information you provided will be transferred to your new CarParts.com account, which will be automatically created for you. You will be able to log in using the same credentials associated with your Auto Parts Warehouse account.

If you already have an existing account with CarParts.com under the same email as your Auto Parts Warehouse account, any outstanding orders that you may have placed with Auto Parts Warehouse prior to our website consolidation will automatically be transferred to your CarParts.com account.

If you were previously subscribed to the Auto Parts Warehouse mailing list, your account will be transferred to CarParts.com. After the consolidation, you will start receiving newsletters and promotional emails from CarParts.com.

This is covered under “Use of Information” section in the Auto Parts Warehouse Privacy Policy:

“Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the acquiring company. You acknowledge and agree that any successor to our acquirer, our company or the Sites will continue to have the right to use your information in accordance with this Privacy Policy.”

If you would like to stop receiving newsletters, promotions, and discounts from CarParts.com, please click “unsubscribe.”

WARRANTY

Yes. CarParts.com will uphold all valid warranties on parts ordered from Auto Parts Warehouse. Just click here to send an email to the CarParts.com customer advocate team for further assistance.

RETURNS

No worries! CarParts.com will process exchanges and returns for any purchases made on Auto Parts Warehouse, as long as they are within the guidelines of Auto Parts Warehouse’s returns and exchanges policy.

For additional inquiries, please click here to send an email to the CarParts.com customer advocate team.

CUSTOMER SUPPORT

For sales inquiries, please call us at 1-866-529-0412. For all other inquiries, please click here to send an email to the customer advocate team at CarParts.com.

Note: All calls to Auto Parts Warehouse hotlines will be redirected to the CarParts.com customer service team.

 

CarParts.com Frequently Asked Questions

GENERAL

At present, we collect sales tax for almost all states to comply with the Wayfair state sales tax ruling.

The amount of sales tax depends on the rates in your respective state and district.

CarParts.com offers a wide range of payment options to make your shopping experience more convenient. Accepted payment methods include:

All Major Credit & Debit Cards: Visa, MasterCard, American Express, and Discover

  • PayPal
  • Visa Checkout

No, we don’t offer print catalogs. We’ve focused our efforts on building an online catalog that’s easy to navigate and paired with a secure shopping cart so you can enjoy a quick, stress-free shopping experience.

We understand that the safety of your personal information is important to you, which is why we have taken steps to provide a safe and secure shopping experience. We can guarantee the safety and protection of your sensitive payment information by processing online payments through Braintree, a PayPal service that is Level 1 PCI DSS compliant (the highest level of certification in the industry). For more information, please visit our Privacy Page.

ORDERS

  1. Click on the menu button on the top right-hand corner of the site.
  2. Select “Track Order” from the menu.
  3. If you are logged in to your account, the page will show a list of all your current and past orders. If not, enter your email address and order number, then click “Track Order.”
  4. Once you click “View Order Status,” you will be directed to an “Order Details” page where can find a summary of your order.
  5. Click on “Track Item” and you will be routed to the courier’s tracking page.

Yup! Once your package is shipped out, a tracking number will be sent via email.

After you place your order, your credit card's issuing bank will place an authorization hold on your account for the entire amount of the purchase. This is only a pre-authorization and not a charge. You are charged only when the merchandise ships.

CarParts.com only ships within the continental United States.

Please click here to see our full shipping policy.

WARRANTY

Please click here to see our full warranty policy.

RETURNS

Please click here to see our full return policy.

Whenever you buy an aftermarket part, your purchase price may include a core charge, which is the deposit you pay for the core, or recyclable component of the part. If you return the core of your old part to us, you can get that deposit back.

It works similarly to “bottle bills,” or container deposit laws, where you get money back for recycling empty soda cans, plastic bottles, etc. Like many other aftermarket retailers, this is one of the ways we’re doing our part to encourage recycling, prevent parts from piling up in landfills, and help protect the environment.

If your old core is in reusable condition and you wish to return it, please do the following:

  • Call our Returns Desk at 1-866-529-0412 and select Option #3.
  • Ask for an RMA number and instructions on returning your core.
  • Once you have an RMA number, simply mail the core back to the address provided along with a copy of your original receipt within sixty (60) days.

Please note that for core returns, you must use the exact same box in which your replacement part was received. Your core cannot be damaged, but only “non-working” or not usable because of failure. Damaged cores will not receive credit. Fluids must be drained. The customer will be responsible for the cost of shipping the core back to CarParts.com.

Core charges and taxes may vary, depending on the state in which you purchased the part.

If you have any questions, please contact us and we’ll be happy to help. #GoGreen

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