CarParts.com Frequently Asked Questions

Welcome to your new go-to source for aftermarket auto parts and accessories. CarParts.com is committed to bringing you the same competitive prices, better customer service, and a truly superior shopping experience. 

Stick around—we’ve got great things in store for you! 

GENERAL

At present, we collect sales tax for almost all states to comply with the Wayfair state sales tax ruling.

The amount of sales tax depends on the rates in your respective state and district.

CarParts.com offers a wide range of payment options to make your shopping experience more convenient. Accepted payment methods include:

All Major Credit & Debit Cards: Visa, MasterCard, American Express, and Discover

  • PayPal
  • Visa Checkout

The following are also accepted, but may cause delays with the order processing:

  • Check
  • Money Order
  • Wire Transfer (electronic debit)

No, we don’t offer print catalogs. We’ve focused our efforts on building an online catalog that’s easy to navigate and paired with a secure shopping cart so you can enjoy a quick, stress-free shopping experience.

We understand that the safety of your personal information is important to you, which is why we have taken steps to provide a safe and secure shopping experience. We can guarantee the safety and protection of your sensitive payment information by processing online payments through Braintree, a PayPal service that is Level 1 PCI DSS compliant (the highest level of certification in the industry). For more information, please visit our Privacy Page.

ORDERS

  1. Click on the menu button on the top right-hand corner of the site.
  2. Select “Track Order” from the menu.
  3. If you are logged in to your account, the page will show a list of all your current and past orders. If not, enter your email address and order number, then click “Track Order.”
  4. Once you click “View Order Status,” you will be directed to an “Order Details” page where can find a summary of your order.
  5. Click on “Track Item” and you will be routed to the courier’s tracking page.

Yup! Once your package is shipped out, a tracking number will be sent via email.

After you place your order, your credit card's issuing bank will place an authorization hold on your account for the entire amount of the purchase. This is only a pre-authorization and not a charge. You are charged only when the merchandise ships.

CarParts.com only ships within the continental United States.

Please click here to see our full shipping policy.

WARRANTY

Please click here to see our full warranty policy.

RETURNS

Please click here to see our full return policy.

Whenever you buy an aftermarket part, your purchase price may include a core charge, which is the deposit you pay for the core, or recyclable component of the part. If you return the core of your old part to us, you can get that deposit back.

It works similarly to “bottle bills,” or container deposit laws, where you get money back for recycling empty soda cans, plastic bottles, etc. Like many other aftermarket retailers, this is one of the ways we’re doing our part to encourage recycling, prevent parts from piling up in landfills, and help protect the environment.

If your old core is in reusable condition and you wish to return it, please do the following:

  • Call our Returns Desk at 1-866-529-0412 and select Option #3.
  • Ask for an RMA number and instructions on returning your core.
  • Once you have an RMA number, simply mail the core back to the address provided along with a copy of your original receipt within sixty (60) days.

Please note that for core returns, you must use the exact same box in which your replacement part was received. Your core cannot be damaged, but only “non-working” or not usable because of failure. Damaged cores will not receive credit. Fluids must be drained. The customer will be responsible for the cost of shipping the core back to CarParts.com.

Core charges and taxes may vary, depending on the state in which you purchased the part.

If you have any questions, please contact us and we’ll be happy to help. #GoGreen

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