Is my product eligible for Lifetime Replacement?

Items purchased on Auto Parts by CarParts.com - Quality Parts, Priced Right. between Feb 17, 2022, and August 15, 2024, may be eligible for Lifetime Replacement. However, this doesn’t apply to custom-made products, or empty containers with contents that can’t be physically returned, including aerosols, fluids, liquid gaskets, and additives. 

Which items can’t be returned?

The following items are non-returnable:

•  Semi-universal catalytic converters

• Service manuals (unless sealed)

• Special-order of customer-made products

• Consumables (like fluids or additives)

• Painted parts

• Modified parts

• Opened or unsealed electric parts.

The Fine Print

Any item purchased on CarParts.com (unless noted as a non-returnable item below) must be returned within 30 days of delivery. All authorized returns must include all items and components that were included in the original package.

Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please reach out to our Customer Service Team so we can assist you. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault. CarParts.com is not responsible for lost or stolen packages and all such claims must be processed through the shipping company.

CARPARTS.COM INC. DOES NOT ASSUME, AND HEREBY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY TO REIMBURSE YOU FOR LABOR EXPENSES, MECHANIC FEES, TOWING EXPENSES, ADDITIONAL REPAIR EXPENSES, RENTAL CAR EXPENSES, OR ANY OTHER INCIDENTAL COSTS OR EXPENSES WHICH YOU MAY INCUR AS A RESULT OF THE USE OR INSTALLATION OF PARTS SUPPLIED BY OR ON BEHALF OF CARPARTS.COM, INC., REGARDLESS OF WHETHER SUCH PARTS ARE DEFECTIVE OR WERE SHIPPED IN ERROR.

Non-returnable items include: Semi-universal catalytic converters, service manuals (unless sealed), special-order products, consumable products, custom-made products, painted parts, parts that have been modified, and opened/unsealed electrical parts.