My Order has not Arrived

We're sorry to hear that your order hasn't arrived yet! Please use the tracking link provided in your shipping confirmation email or by logging into your account. If the tracking status shows "not delivered" without any recent updates, please contact our customer service team. We'll coordinate with the carrier to locate your package as quickly as possible.

If the tracking status indicates "delivered" but you haven’t received it, please wait 24 hours before taking further action, as packages can sometimes be marked as delivered prematurely. If it still hasn’t arrived, consider filing a police report. If you've purchased Extend Shipping Protection and your package is lost or stolen, you can file a claim online here. For more details about Extend, please click here.

My Order is Damaged

We do our best to ensure everything arrives in perfect condition, but occasionally, mishaps can happen. If both the packaging and the items inside are damaged, and you’ve purchased Extend Shipping Protection, you can file a claim online here. We might need photos of the box and items to assist with your claim. For more information about Extend, please click here.

If the items are damaged but the packaging is intact, please contact us so we can arrange a replacement. Photos of the damaged items and packaging would be helpful in processing your request.

My order is incorrect or items appear defective

We're truly sorry to hear there are issues with your order. Please reach out to our customer service team as soon as possible so we can address any missing, incorrect, or defective items. We're dedicated to resolving these issues swiftly.

Please note, we are unable to take responsibility for any missing or incorrect parts if reported more than 30 business days after delivery. Your prompt reporting is crucial.

Thank you for your understanding and patience. We’re here to help ensure everything is resolved to your satisfaction. Your feedback is invaluable in helping us improve