What is Extend Shipping Protection?

We've partnered with Extend to offer shipping protection for your CarParts.com order and provide added peace of mind. If your package is lost, damaged, or stolen, you can get a replacement. Extend offers 24/7 online claims and fast resolutions, ensuring a smooth and supportive process from start to finish.

I can’t remember if I purchased shipping protection with my order? How I can check?

If you purchased shipping protection with your order, you'll see it listed in your order and shipping confirmation emails and Extend will also send you an email directly. You can also log in to your CarParts.com account, visit "Order History," and look into your order details. If you added shipping protection to an order, you'll find it listed with the items shipped to you.

When does my Shipping protection start and end?

Shipping protection starts once the package is shipped and ends when the package is delivered to your final destination undamaged, or, if you file a claim, once the issue is resolved.

How do I file a shipping protection claim?

It's simple! Contact Extend online (available 24/7) and start a claim. After approval, they'll send you all the details to resolve your issue. Most are resolved in minutes.

When can I file a shipping protection claim?

If your package arrives damaged, you can file a claim as soon as it's delivered. If your package is lost or stolen, please wait until 5 days after your estimated delivery date.

What information do I need to file a shipping protection claim?

Extend will ask you to tell them if the item(s) were lost, stolen, or damaged. They may ask you for more details and documents, including:

1. Photos of the damaged items, packages, or packing material
2. A police report or video surveillance footage

If you aren't able to provide these documents within 60 days, your claim may be denied.

Can I cancel my shipping protection ?

We do our best to accommodate cancellations but may only be able to if the order has not been packed or shipped yet. In many cases, this happens within hours of an order being placed, so please contact us immediately.

What is not protected by Extend Shipping Protection?

Not every item is eligible. Below are items that cannot be protected:

1. Items without a cash value, such as free samples
2. Items that never shipped (even if the label was printed). In this situation, please contact us.
3. Digital items
4. Packages worth more than $10,000 USD

For the following order issues, please contact us directly:

• Backordered items
• Errors, including the wrong color or item.
• Missing items from the order when the package shows no exterior damage or tampered seal
• Mechanical or electrical defects

Sometimes packages may not be in transit or delivered, or they may be returned to the sender. In these cases, the package is still protected.

I need help with my Extend Claim. What can I do?

Please contact Extend directly online or by calling 1-877-248-7707.