Hi Rick B., Thank you for bringing this to our attention. We’re very sorry to hear about the condition in which your bumper cover arrived. We understand how frustrating it must be to receive a product that was not packaged properly and ended up damaged as a result. We sincerely apologize for the inconvenience this has caused you. Your feedback is extremely valuable, and I’ll make sure it’s shared with our shipping and fulfillment team to help prevent this from happening in the future. Upon checking, we have already processed the return and issued the refund for this order. We truly appreciate your feedback and hope we can regain your confidence in us. Best regards, CarParts Team