Hi Christina, Good Day! Thank you for your purchase. We pride ourselves in selling good quality parts at reasonable prices so we are quite saddened and embarrassed that we fell short in your case. We will definitely relay your comments about the product to our supplier so we can address the issue on quality. Thank you for pointing this out to us. For us to better assist you with your concern, can you tell us more on how the part did not work? E.g(no power. No pressure etc.) Also, can you tell us how long were able to use the part and would you like to get a refund or replacement? We have sent you an email to better assist you with your concern. Thank you.