Hi Jason, Thank you for your review. We sell Aftermarket products. Aftermarket products can be any part of a vehicle that is not sourced directly from the car's maker. These parts are direct replacement parts, designed to function the same, may not be physically identical to the original, but there are some instances that it even worked better than the OE parts. These items are just copied from the original which definitely have their pros and cons. Hence, we will definitely relay your comments about the product to our supplier so we can address the issue on quality. Thank you for pointing this out to us. Please let us know if there's anything else that we can assist you with. You may reach us at 1-866-529-0412, and we'd be glad to assist.

Hi Carmella, Good Day! Thank you for your purchase. Thank you for bringing this to our attention. We are sorry that your experience didn't quite match your expectations. We always strive to provide good customer experience and we regret that we missed the mark. We will definitely check what happened why the replacement was never processed. Rest assured that we will review the things you mentioned so we can address them with the intended party accordingly. As to your refund, based on our record the refund has been processed to your account last October 27, 2020. We have sent you an email to better assist you with your concern. Thank you.