Hi Taryll, Thank you for your feedback and letting us know that you have not received your order. Our records indicate that your order was shipped out on Sept. 23, 2020 but on Sept 30, there was no movement since then. What we will be doing is filing a lost claim for the part and we just need to know if you would want a replacement or refund. We'll be sure to look into what happened and find out why your order was not shipped to you on time. We're always looking for opportunities to further improve our service and will definitely treat this as one! Simply reply to the email we sent you.