Hi Jerold, Good day! We appreciate your review. Thank you for letting us know the condition of the Hood that you received. I hope you understand that we never intend for any item to arrive in such poor condition. Rest assured that this will be forwarded to our Shipping Department. I tried to call you, however it seemed that you cannot hear me so I am sending you this e-mail instead. Do you think that the damage is repairable or do you wish to get a refund or a replacement? I would appreciate it if you can send me photos of the damaged hood and the shipping box. Looking forward to hearing from you so we can resolve the issue together. Simply reply to the e-mail I sent. Thank you.