Hi Mark. Good Day! Thank you for your purchase We sell Aftermarket products. Aftermarket products can be any part of a vehicle that is not sourced directly from the car's maker. These parts are direct replacement parts, designed to function the same, may not be physically identical to the original, but there are some instances that it even worked better than the OE parts. Hence, we will definitely relay your comments about the product to our supplier so we can address the issue on quality. Thank you for pointing this out to us. Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on.

Hi Brandon, Good Day! Thank you for your purchase. We pride ourselves in selling good quality parts at reasonable prices so we are quite saddened and embarrassed that we fell short in your case. We will definitely relay your comments about the product to our supplier so we can address the issue on quality. Thank you for pointing this out to us. As to the part you got from us, the part is covered with 1-year Kool Vue limited warranty. For occurrences that the part gets defective and it is still under warranty, we take full responsibility providing refunds or replacement, depending on our customer’s preference. If you want to know more about your warranty you may call our team at 1-866-529-0412 press option 4. We have sent you an email to better assist you with your concern. Thank you.

Hi Richard, thank you for sharing your experience on installing this part you bought from us. Rest assured that we will review and forward this feedback to the manufacturer for further evaluation. We appreciate that you let us know what are the things we need to check on. We sent you an email in the hopes of addressing this concern with you. Please feel free to contact us at your earliest convenience so we can assist you further. Regards.