Hi Brian, We thank you for your review. And we apologize for the inconvenience this has caused you. Rest assured that we will definitely relay your feedback to our Warehouse & Shipping Department so we can improve our service further. We have already made some improvements in terms of packaging quality before the parts are shipped out, but it looks like we still have a room for improvement. Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. Please let us know if you'd like us to set up a refund for you or a replacement, and we'd be gald to assist. I've also sent you an email regarding this matter, please check it out. And you may reply to the email I sent you, or contact us at 1-866-529-0412 for further assistance. We look forward to hearing from you.