Hi Duane, Good Day! Thank you for your purchase. We pride ourselves in selling good quality parts at reasonable prices so we are quite saddened and embarrassed that we fell short in your case. We will definitely relay your comments about the product to our supplier so we can address the issue on quality. Thank you for pointing this out to us. As to the part you received, the part is covered with 1 year or 12,000-mile Crown limited warranty. For occurrences that the part gets defective and it is still under warranty, we take full responsibility providing refunds or replacement, depending on our customer’s preference. You may call our Warranty Team at 1-866-529-0412 press option 4.