Hi Rick H., We're very sorry to hear that your part arrived with a cracked outer boot and that you didn’t receive a response when you reached out. We understand how frustrating this experience must have been, especially when you rely on timely support. Upon checking, it appears that the option selected when you contacted us was related to a part purchase inquiry. As a result, your message was forwarded to a different department, which unfortunately caused a delay in our response. We sincerely apologize for this oversight and for not getting back to you when you needed us. We’d like to make things right. We've sent you an email today and we’re hoping to hear back from you soon. Regards, CarParts Team