Hi Bobby L. Thank you for working with us to resolve the difficult situation you experienced. Providing a great customer experience is very important to us, and we apologize that your initial experience did not meet that standard. We appreciate the chance to work with you in resolving the situation.

Hi Raymond! Thanks for your feedback! Our products are produced by certified ISO9001:2000 and QS9000 facilities that produce precision OE components. We use the same manufacturers as many famous US brands. We assure you that all products are tested thoroughly before shipping and for occurrences that the part gets defective and it is still under warranty, we take full responsibility providing refunds or replacement, depending on our customer’s preference. Please let us know if there's anything else that we can assist you with. You may reach us at 1-866-529-0412 or simply reply to this email we sent you, and we'd be glad to assist. Thank you.

Hi Chuck, Thank you for your review! We have already made some improvements in terms of packaging quality before the order ships out, but it looks like we still have a room for improvement. We will definitely relay you feedback to our Shipping Department so we can improve our service further. All the best, Jason S. Customer Advocate Team

Hi Yacenia, Thanks for the review! We apologize for the inconvenience this had caused you, we do not intend this incident to happen or to cause any delay in your repair. Rest assured that we will relay your concern with our courier. Our customer service agent already requested a lost claim for you. Please check your email for the update. Thanks