Hi Michael, Thanks for the feedback! We are glad to hear that you are satisfied with the quality of the part you ordered from us. We are looking forward to do more business with you in the future.

Hi Hank, We thank you for your review, and we apologize for the delay and inconvenience this has caused you. Rest assured that we will relay your feedback to our Warehouse and Shipping Department so they can check and investigate further, and also coordinate with our carriers to ensure that the parts arrived in mint condition. Also, based on our records, you have already been assisted by one of our Customer Service Representatives regarding this issue. And we've already filed a Claim with the carrier, as well as processed a replacement. And you will receive a tracking email once the replacement part is shipped out from the warehouse. Please let us know if there's anything else that we can help you with, and you may reach us at 1-866-529-0412, and we'd be glad to assist.