Hi Jeremy, We thank you for your review. And we apologize for the inconvenience this has caused you. As what we have discussed over the phone, the part is covered by warranty, and I've already set a replacement for the Starter. And the replacement order confirmation email was sent to the email address that we have on file. You'll also receive a separate email for the return instructions and the shipping label. And rest assured that we will definitely relay your feedback to our Supplier so they can check and investigate further as well as improve where it's needed. And if you have questions, concerns, or if you need further assistance, please feel free to connect with us, and we'd be glad to assist.