Hi Warren, Thank you for your review. We are offering numerous brands since we are outsourcing products from different suppliers. In this case, we offer items which are manufactured in different countries. There are some brands that were built in Germany, Japan, US and Asian Countries like China. We assure you that all products are tested thoroughly before shipping and for occurrences that the part gets defective and it is still under warranty, we take full responsibility providing refunds or replacement, depending on our customer’s preference. Please let us know if there's anything else that we can assist you with. You may reach us at 1-866-529-0412, and we'd be glad to assist.

Hi Philip M., Thank you for sharing this review about the Water Pump you received. We apologize if this has caused you inconvenience. Based on our records, our website did not indicate whether the part is for an automatic or standard transmission. It shows that the part is for a 2003 Subaru Forester with sub-models XS and X, VIN 4th Digit G. As what we have discussed earlier over the phone, rebate will be processed since you can no longer return the water pump. The refund will be processed within 24-48 business hours and posting will depends with the bank. Thank you!

Hi Chris, thanks for your review and for the opportunity to assist with your concern. Rest assured that we will forward your feedback to the manufacturer so we can deliver a better car-part buying experience. We will notify you via email once your refund has been issued.