Hi James, Thank you for your review. We are sorry to learn that the part came damage. We have already made some improvements in terms of packaging quality before the order ships out, but it looks like we still have a room for improvement. We will definitely relay you feedback to our Shipping Department so we can improve our service further. Rest assured, your full refund has been processed on November 4. We hope you gave us another chance and still consider us for your future car parts need. Regards, Rose R. Customer Advocate Team

Hi William, thank you for letting us know about your experience on this order, we will definitely forward this concern to our shipping department so we could avoid this from happening again. We apologize that your initial experience did not meet that standard. We appreciate the chance to work with you in resolving the situation. Rest assured that providing a great customer experience is very important to us. Thank you again for your feedback!

Hi Mike T., Thank you for sharing this review about the Truck Tool Box. We apologize if this has caused you inconvenience. As what we have agreed via email, a rebate/discount will be processed on the order since you mentioned that the damage is repairable. The refund will be processed within 24-48 business hours, but the posting time frame will depends with your bank. Thank you.