The Cadillac SRX offers smooth handling, excellent driver assistance features, and decent towing power at a reasonable price, making it the ideal family vehicle for many drivers. This midsize luxury SUV boasts high NHTSA safety ratings, with perfect scores for both its 2012 and 2013 model years. However, despite such high safety ratings, the SRX lagged behind the competition when it came to performance, mileage, and cabin space. Cadillac discontinued the SRX in 2016 and replaced it with the compact TX5. The estimated price on a three-year-old SRX is $26,291, with a depreciation rate of 47% or 1.3 times more than the average SUV, which puts it in the ninth spot on ISeeCars’ Best Bargains for Almost-New SUVs.
Is the Cadillac SRX Reliable?
The Cadillac SRX has an average reliability score. RepairPal has given the SRX a reliability rating of 3.5 out of 5.0, placing it in 7th place out of 14 luxury SUVs tested. The SRX doesn’t break down as fast as other models, which keeps ownership costs average. However, when problems do occur, they tend to be more costly to repair. The opinion on the SRX is split. On one hand, the SRX offers a refined V6 engine, comfortable handling, and luxe interiors at a competitive price. On the other hand, it can be expensive to maintain due to the severity of its most common problems.
Common Cadillac SRX Problems
The Cadillac SRX is a good SUV, but it’s far from perfect. In fact, GM has faced several complaints from disappointed SRX owners, which led to a few recalls. Here are some of the Cadillac SRX’s most commonly reported problems.
Loose Toe Link
Cadillac has issued a recall for SRXs made between 2010 to 2016 due to a loose toe link. A loose toe link can cause the vehicle to lose control at highway speeds, increasing the risk of a crash. What causes the toe link to loosen? Road salts and other corrosive elements can damage and loosen the threads within your toe link. An improperly torqued jam nut in the toe link adjuster can also cause the part to loosen. If your steering feels loose and you hear clunking noises from your rear suspension, you should immediately stop driving. We recommend visiting your dealer for a checkup of your rear suspension. They will replace your faulty toe link with a non-adjustable one for free. For urgent concerns, you can call Cadillac at 800-458-8006 or the NHTSA’s vehicle-safety hotline at 888-327-4236. In the rare case that your SRX’s recall order isn’t honored, you can buy high-quality aftermarket toe links online.
Steering Wheel Position Sensor Failure
Several SRX owners have reported the steering wheel position sensors failing prematurely. The steering wheel position sensor is an integral part of your vehicle’s StabiliTrak Electronic Stability Assist system. It tracks the angle of your steering input and makes appropriate adjustments in the power steering system in order to improve your vehicle’s steering and stability. A bad or failing steering wheel position sensor will exhibit noticeable symptoms ranging from rough steering to check engine or traction control lights turning on. The most common symptom of bad steering wheel position sensors for Cadillac SRXs appears to be a flashing service stability message. Some owners have experienced random stalling or idling while driving. One owner had to call the CAA to tow their vehicle to the shop for repairs. This problem, unfortunately, affects all Cadillac SRX model years from 2004 to 2016. Given the safety risks associated with a bad steering wheel position sensor, you should always remember to check on your SRX’s StabiliTrak Electronic Stability Assist system as part of your routine maintenance.
Sunroof Doesn’t Work
The Cadillac SRX has a sunroof that can be opened to allow fresh air inside the cabin. If the sunroof gets stuck or stops working, rain and snow can enter the vehicle, possibly ruining its interiors and electrical systems. SRX owners have reported hearing grinding noises when operating the sunroof. This is a common sign of a sunroof motor failure. A bad motor can produce loud grinding noises and prevent the sunroof from closing completely. The sunroof can fail due to several factors, such as extreme weather or dust deposits between the metal panel and the rubber seal. However, it’s also possible that the factory part itself is defective as is the case with many Cadillac SRXs from 2004 to 2016 (with exception to the 2009 model year). Replacing a faulty sunroof requires some specialized tools that some owners might not have at home. If you have this problem, don’t hesitate to call your mechanic for help.
The Cadillac SRX is widely regarded as a safe and reliable vehicle. However, many owners have reported problems with the SRX’s front turn signals and daytime running lights (DRL). Many of them had to replace their bulbs more than once. In some cases, you’ll need to replace the bulb socket as well. The factory socket can cause the turn signal bulbs to overheat, causing them to fail prematurely. According to RepairPal, this issue affects SRXs from 2004 to 2012.
The turn signal light is one of the most important safety features on any road-going vehicle. It allows drivers to communicate with others when they’re about to make a turn, switch lanes, merge with traffic, park, and so much more. Without turn signals, accidents are bound to happen. There’s no good reason to put off replacing your turn signals and DRLs. If you don’t act quickly, your lighting concerns can become a recurring issue
Is the Cadillac SRX reliable? The NHTSA seems to think so. However, you shouldn’t base your purchase decisions on the word of one agency alone. We encourage you to do some research, go on forums, and ask owners for their opinions. The Cadillac SRX isn’t the best SUV in its class, but it gets the job done. It remains an excellent option for drivers with small to medium-sized families because of its versatility. If you’re planning to buy one, please make sure to ask your seller about the vehicle’s repair and maintenance history before finalizing your purchase.
Any information provided on this Website is for informational purposes only and is not intended to replace consultation with a professional mechanic. The accuracy and timeliness of the information may change from the time of publication.
I have a 2014 and haven’t had any major problems…you have to change the whole headlight assembly because the lens becomes faded….I watched a video on YouTube and changed them myself….just follow the video one step at a time and it’s really a piece of cake!
Just replace my lens. Because I could not see at night. It works. You can’t just buy bulbs. That will not work. You have to buy the whole Len. GM should be ashamed of themselves. This is a bad safety issue. You can’t see nothing at night. 2016 SRX
I had the same problem; $1800.00 to replace both headlamps.
I have a 2004 model Cadillac and it started displaying theft lock, and a key comes up on the dashboard. When this happens, the air-conditioning system, the radio, the power windows will stop functioning. What could be done to rectify it?
Your front hood latch could possibly be bad ( my husband thinks the back door latch isn’t working well). Just took our vehicle to dealership (2015)for that very reason and thats what they said was wrong and it can cause your other systems to not work properly.
I have a 2006 SRX, I’m going through the exact situation! I’ve replaced ignition, reprogrammed keys, changed relays and battery replaced…. Could it be the ECM module? Help!!!
I have a 2013 SRX and the entertainment center has stopped working. You can push anywhere on the face and nothing works.
I have the same problem. Was told by the dealership it would cost 3000.00 to repair. It’s been over a year that this happened.
The headlights did have a recall, I had my 2016 lights replace after waiting almost 2 years on a recall waiting list and having very heated discussions with GM
The recall is over, but I would continue complaining if I needed new lights, it was a safety hazard for me as Im sure it is for everyone else,.