Hi Steve, Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention. Please note that our products are produced by certified ISO9001:2000 and QS9000 facilities that manufacture precision OE components. We use the same manufacturers as many well-known US brands. Nevertheless, we take your concern seriously and will relay your feedback to our supplier so they can investigate further and make improvements where necessary. We’ve also sent you an email to assist you directly—please check your inbox so we can help resolve this matter as quickly as possible.